FAQS & Terms of Service
We understand plans change! We always try to be as flexible and accommodating as possible. Since we block the time and dates out to care for your pets, we know you’ll understand why we sometimes can’t cancel without a fee.
Walk, Potty Breaks, Outings: Cancellation by the owner of scheduled walks or services with less than 24 hours notice are subject to be charged at the full rate, unless such cancellation is caused by Military schedule change, change in work schedule, severe weather, death in the family or a medical emergency. Just let us know! Arrival to service location will incur the full rate and no refund will be given/full rate will be due.
Overnights: Cancellation by the owner of scheduled services with less than 48 hours notice will result in a 100% cancellation fee of the total amount due. Cancellations 2-7 day prior will result in a 50% cancellation fee of the total amount due, unless such cancellation is caused by Military schedule change, severe weather, death in the family or a medical emergency. Cancellations of 8+ days will not result in a cancellation fee.
Holidays: Any cancellation of day services (walks, potty breaks, etc.) made during recognized holiday periods with 15+ days notice will not be charged a cancellation fee, 7+ days notice will result in a 50% cancellation fee, and less than 7 days will result in 100% charge of the total amount due. Cancellations of overnight services more than 30 days will results in a 50% cancellation fee of total amount due. Cancellations of overnight services less than 30 days will result in a 100% cancellation fee, unless such cancellation is caused by Military schedule change, severe weather, death in the family or a medical emergency.
ACCIDENT CLEAN UPS: We know accidents happen! If it is a minor spot clean and is quick to clean up, no fee will be added. If your pet has an accident inside your house or inside his/her crate that requires additional time beyond the scheduled visit to clean up, it will be billed at the standard rate of $1 per minute.
SAFETY AND WELLBEING: It is our mission to take the best care possible of your fur babies. Because of this, we have some basic scheduling requirements for when you're away.
Cats are to be visited no less than 1 time per calendar day.
Dogs who do not have outdoor access require no less than 3 visits per calendar day.
Dogs who have unrestricted outdoor access require no less than 2 visits per calendar day.
Dogs who are crated or confined to a small area will not be scheduled visits with more than 4 hours between visits.
We charge a little more for pet services on major holidays:
Daily visits: $10 additional to normal rate
Overnights: $25 additional per night to normal rate
Major holidays include but are not limited to: Easter weekend (Friday-Monday), Memorial Day weekend (Friday-Monday), July 3-5, Labor Day weekend (Friday-Monday), Thanksgiving week and following weekend and December 23rd through January 2nd.
FOOD, SUPPLIES & MEDICATION PICK UP:
In the event you need us to run to the store or vet to pick something up for you, we are happy to do so within a 5 mile radius.
Cost: $20 (plus the cost of supplies) per trip
We accept cash, check, and Venmo. Please make checks payable to FPL or Feed Play Love Pet Care. A $25 fee will be added for any checks returned and we will no longer accept checks as a form of payment. We can accept credit card payments upon request, the applicable local tax of 7.75% will be added of the total cost of service. We accept up front payment for services, and if there are any changes to your services, we will issue a refund or credit as required. Weekly service payments are due on the last day of the business week, (Friday). Monthly payments are due no later than the last day of the month.
Overnight service payments: A minimum of 50% of the total is to be paid at the time of booking the service to reserve the dates. The remaining balance is to be paid at the start of the services or services will not be rendered. Holiday overnights are to be paid in full 7 days prior to the start of the reservation.
Any outstanding invoices will be assessed a 15% late fee every 7 days past due.
Call us today to schedule your service!
(619) 878-3DOG (3364)
Feed Play Love Pet Care in Action!
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